Job Description
Launch your career in customer service with Detroit Connect Solutions! We're seeking passionate individuals to join our award-winning support team. As an entry-level Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences to clients across Michigan. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment.
Join us in transforming how businesses connect with their customers. No prior experience required – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics including response times and satisfaction scores
- Continuously update product knowledge through training modules
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with 35+ WPM typing
- Ability to work flexible hours including weekends
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Detroit office
- U.S. work authorization required