Job Description
Launch your career in customer service with Memphis Customer Solutions! We're seeking enthusiastic Entry-Level Customer Service Representatives to join our supportive team in Memphis, TN. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and a dynamic work environment where your contributions make a real difference.
As a key member of our client success team, you'll be the first point of contact for customers, delivering exceptional service while building lasting relationships. Our collaborative culture values growth and recognizes achievements, offering clear pathways for advancement into senior roles.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues efficiently using our CRM system and knowledge base
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including call quality and customer satisfaction scores
- Contribute to team goals by sharing customer insights and process improvement ideas
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and ability to learn new software quickly
- Strong communication skills with clear and professional speaking voice
- Customer-focused mindset with patience and problem-solving aptitude
- Ability to multitask in a fast-paced environment while maintaining composure
- Reliable transportation and consistent attendance required
- Must pass background check and pre-employment drug screen