Job Description
Join our dynamic customer service team in Louisville, KY! We're seeking passionate individuals to deliver exceptional experiences for our clients. No prior experience required – we provide comprehensive training to launch your career in customer support. Enjoy a supportive environment with growth opportunities and competitive benefits. Become the voice of our brand while developing valuable communication and problem-solving skills.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently by researching issues and implementing solutions
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with team members to address complex customer escalations
- Meet performance metrics including call quality and resolution times
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years of customer service or related experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and basic computer systems
- Ability to work in a fast-paced environment with multiple priorities
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening