Job Description
Join our award-winning customer experience team in Albuquerque as an Entry Level Customer Service Representative! We're seeking passionate individuals ready to build rewarding careers in customer support. At Albuquerque Solutions Group, we invest in your growth through comprehensive training programs and clear advancement paths. Enjoy a supportive environment where your contributions directly impact client satisfaction and company success.
Our benefits package includes competitive hourly pay, comprehensive health insurance, paid time off, and professional development stipends. We prioritize work-life balance with flexible scheduling options and remote work opportunities.
Perfect for recent graduates or career changers, this role offers the perfect foundation to develop essential communication and problem-solving skills. If you thrive in dynamic settings and genuinely enjoy helping others, this is your opportunity to shine in Albuquerque's vibrant business landscape!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues using our CRM system
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify opportunities to enhance customer experience
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to master product knowledge
- Contribute to team improvement initiatives through feedback sharing
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with proficiency in Microsoft Office Suite
- Strong verbal/written communication skills in English
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with patience and empathy
- Reliable transportation to our downtown Albuquerque office
- Availability to work flexible shifts including weekends
- No prior experience required – comprehensive training provided