Job Description
Join our award-winning customer support team in Fresno and launch your career in customer service! We're seeking enthusiastic individuals to provide exceptional experiences for our clients. Enjoy comprehensive training, flexible scheduling options, and opportunities for advancement. Our collaborative environment values growth and recognizes outstanding performance.
Responsibilities
- Handle inbound/outbound calls and emails with professionalism
- Resolve customer inquiries using CRM systems
- Document interactions accurately in company databases
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call quality and resolution time
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient in Microsoft Office applications
- Ability to multitask in fast-paced environment
- Strong problem-solving and empathy skills