Job Description
Join our award-winning customer experience team in Raleigh! As an Entry-Level Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to our growing client base. We offer comprehensive training, career advancement opportunities, and a vibrant team culture focused on growth and recognition. Perfect for recent graduates or career changers looking to launch in a dynamic tech-adjacent industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using internal knowledge base
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to navigate multiple systems simultaneously
- Excellent problem-solving and conflict resolution abilities
- Reliable transportation to our downtown Raleigh office
- Positive attitude with commitment to continuous learning