Job Description
Join our award-winning customer service team in Tulsa and launch your career in a supportive, growth-oriented environment! We're seeking passionate individuals who thrive in fast-paced settings and want to make a real impact on our clients' experiences. Enjoy comprehensive training, flexible scheduling options, and opportunities for advancement within our nationally recognized organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT) while maintaining empathy
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong typing skills (40+ WPM) with computer proficiency
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Positive attitude and problem-solving mindset
- Available to work flexible shifts including evenings/weekends