Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in Oklahoma City! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our local community. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. No experience necessary – we'll teach you everything you need to succeed!
What We Offer:
- Full-time position with competitive hourly pay ($18-$22/hr)
- 4-week paid training program covering systems, processes, and soft skills
- Comprehensive benefits package (health, dental, vision)
- Clear career path to senior roles or specialized departments
- Supportive team culture with recognition programs
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- 0-2 years of customer service experience (entry-level welcome!)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and active listening
- Proficient in basic computer applications (MS Office, email)
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer-centric values
- Must pass background check and drug screening