Job Description
Join our award-winning customer service team in Kansas City, MO! We're seeking enthusiastic Entry Level Customer Service Representatives to deliver exceptional experiences while building valuable career skills. No experience required – we provide comprehensive paid training to launch your success. Enjoy competitive benefits, career growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to enter the thriving customer service field.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using our proprietary CRM system and knowledge base
- Document interactions accurately in our customer database for continuity
- Collaborate with team members to maintain service consistency and quality
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Continuously develop product knowledge through our paid training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work independently and in a team environment
- No prior experience required – we provide all necessary training