Job Description
Join our award-winning team as an Entry Level Customer Service Representative in Kansas City, MO! We're seeking motivated individuals with a passion for helping others to launch their careers with our comprehensive paid training program. Enjoy competitive pay, benefits, and clear growth opportunities in a supportive environment. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently while maintaining brand standards
- Document interactions in CRM systems with accuracy
- Collaborate with team members to improve service quality
- Meet performance metrics including response times and CSAT
- Participate in ongoing training and development sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude with problem-solving mindset
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Availability for flexible scheduling including weekends