Job Description
Join our award-winning customer support team in the heart of New York City! We're seeking enthusiastic individuals with no prior experience to become the voice of our brand. This full-time position offers comprehensive training, competitive pay, and immediate start for motivated candidates ready to grow their career in customer service. Enjoy a modern downtown workspace, health benefits, and opportunities for advancement.
Why Choose Us?
- Industry-leading onboarding program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer calls and emails with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Maintain high customer satisfaction metrics
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- No experience required - we provide comprehensive training!
- High school diploma or equivalent
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to work flexible shifts (including weekends)
- Customer-focused mindset and problem-solving aptitude
- Must be authorized to work in the US
- Pass background check and drug screen