Job Description
Join our award-winning customer service team as an Entry Level Customer Service Representative in Chicago! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our local clients. No experience necessary – we offer comprehensive paid training to set you up for success. Enjoy competitive pay, career advancement opportunities, and a collaborative work environment in the heart of downtown Chicago. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with Microsoft Office
- Ability to thrive in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Willingness to work flexible hours including weekends