Job Description
Are you a people person looking to start your career in Detroit?
We are currently seeking enthusiastic and reliable Entry-Level Customer Service Representatives to join our growing team. No prior experience is required—we provide comprehensive training to help you succeed. If you have a positive attitude, excellent communication skills, and a desire to help others, we want to hear from you!
Why Choose Us?
- Competitive hourly pay ($15 - $18/hour)
- Full-time employment with benefits
- On-the-job training and professional development
- A supportive and inclusive work environment
Take the first step towards a rewarding career in customer service today.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Assist customers in navigating our products and services to find solutions.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team members to ensure a seamless customer experience.
- Identify opportunities to upsell products or services to existing clients.
- Participate in training sessions to improve product knowledge and soft skills.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Basic computer proficiency and typing skills.
- Proven reliability and punctuality.
- Ability to remain calm and professional when handling difficult situations.
- A friendly, approachable, and customer-first attitude.