Job Description
Join our dynamic NYC-based call center and launch your customer service career today! We're seeking motivated individuals to provide exceptional support to clients across diverse industries. With comprehensive training and a supportive team environment, you'll develop valuable skills while making an immediate impact. Enjoy competitive pay, flexible scheduling options, and opportunities for growth within our expanding organization.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or call center experience
- Strong verbal communication and active listening skills
- Basic computer proficiency with typing 25+ WPM
- Ability to work in a fast-paced environment
- Reliable transportation to Manhattan location
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset