Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives for our Chicago, IL and Virginia locations.
We offer comprehensive paid training to ensure you have the skills and confidence to succeed. Join a team that values your growth and provides a supportive work environment.
Why Join Us?
- Competitive hourly wage starting at $18/hr
- Full paid training program
- Career advancement opportunities
- Flexible work options (Remote & In-office)
We are looking for individuals who are passionate about helping others and possess a positive attitude. Whether you are just starting your career or looking for a change, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues while maintaining a high level of customer satisfaction.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Assist in the onboarding and training of new team members.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle high call volumes.
- Must be willing to complete paid training with a 90% attendance requirement.