Job Description
Join our award-winning customer service team in Nashville! We're seeking enthusiastic representatives to deliver exceptional support to our Texas-based clients. Immediate hire opportunity with on-site training and competitive benefits. Our hiring event takes place this Friday – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat for Texas-based accounts
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product training to maintain expertise
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent required
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Proficient in Microsoft Office and CRM software