Job Description
Are you a people person looking for your first role in customer service? Streamline Support Services is seeking enthusiastic and empathetic Customer Support Specialists to join our dynamic team in Kansas City, MO.
We are committed to hiring talent regardless of prior experience. If you possess a great attitude, strong communication skills, and a desire to learn, we want to hear from you. We provide industry-leading training and a supportive environment to help you thrive.
Why Join Us?
- No Experience Necessary: We offer paid training to get you up to speed.
- Competitive Pay: Earn $16.00 - $22.00 per hour based on shift availability.
- Modern Benefits: Health insurance, 401(k) matching, and paid time off.
- Growth Opportunities: Clear career progression from Support Specialist to Team Lead.
As a Customer Support Specialist, you will be the face of our brand, ensuring our clients receive top-tier service. If you are ready to start a rewarding career with a company that values your potential, apply today.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot basic technical issues and guide customers through solutions using our CRM software.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Escalate complex issues to senior support staff or management when necessary.
- Collaborate with cross-functional teams to improve product features and customer satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED is required; a degree is a plus but not mandatory.
- No prior customer service experience required. We value attitude over experience.
- Strong verbal and written communication skills with a focus on empathy and active listening.
- Basic computer proficiency and typing speed of 40 WPM.
- The ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A reliable computer and high-speed internet connection are required for remote work options.