Job Description
Join our award-winning customer experience team at TechFlow Solutions, a leading tech innovator transforming how businesses connect with their customers. We're seeking passionate individuals to kickstart their careers in customer support while working with cutting-edge technology in San Jose's vibrant tech ecosystem. Enjoy competitive benefits, mentorship programs, and clear growth pathways into specialist or leadership roles. What you'll love: Collaborative team environment, hybrid work options, and opportunities to work with Fortune 500 clients. Apply today to become part of our mission to deliver exceptional digital experiences!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ first-contact resolution rate
- Document cases in CRM systems with precise details and follow SLA protocols
- Collaborate with engineering teams to escalate complex technical issues
- Proactively identify trends in customer feedback to improve service quality
- Maintain product knowledge through continuous training modules
- Support customers across multiple time zones with flexible scheduling
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or tech support experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Type 40+ WPM with high accuracy
- Available for rotational weekend shifts (1:4 schedule)
- Valid authorization to work in the United States