Job Description
Are you a natural problem solver with a passion for helping others? Apex Support Services is looking for an enthusiastic Entry Level Customer Support Specialist to join our growing team in the heart of Charlotte, NC.
We are more than just a call center; we are a family dedicated to excellence. As the first point of contact for our valued clients, you will play a crucial role in building lasting relationships and resolving complex issues with empathy and efficiency.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Full training provided for career growth.
- A collaborative and inclusive work environment.
We are seeking individuals who are eager to learn, adaptable, and ready to make an immediate impact.
Responsibilities
- Manage a high volume of inbound inquiries via phone, email, and live chat.
- Provide accurate product information and troubleshoot technical issues for customers.
- Document all interactions and resolutions in our CRM system.
- Escalate complex issues to senior management while ensuring the customer feels heard.
- Identify opportunities to improve our support processes and customer satisfaction.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High school diploma or GED is required; experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, empathetic nature.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to work flexible shifts, including evenings and weekends.
- Valid driver's license and reliable transportation (optional but preferred).