Job Description
Are you a natural problem solver with a passion for delivering exceptional service? TechSolutions Denver is seeking a motivated Entry Level Customer Support Specialist to join our growing team. As a pivotal member of our customer success department, you will be the voice of our brand, ensuring our clients receive top-tier assistance and solutions.
We pride ourselves on our inclusive culture and offer a robust onboarding program designed to launch your career in tech support. If you are eager to learn and grow in a fast-paced environment, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Troubleshoot and resolve common technical issues and account-related questions for our clients.
- Accurately document all customer interactions and resolutions within our CRM system.
- Collaborate with the product and engineering teams to escalate complex issues and provide feedback.
- Identify opportunities to improve the customer experience and suggest process enhancements.
- Maintain a high level of product knowledge through continuous training.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred but not required.
- Strong written and verbal communication skills.
- Excellent active listening and problem-solving abilities.
- Basic computer literacy and willingness to learn new software.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a dedicated workspace.