Job Description
Join Nexus Support Solutions as an Entry Level Customer Support Specialist in the vibrant heart of Las Vegas, NV. We are looking for passionate individuals who excel at problem-solving and communication. As a member of our growing team, you will serve as the first point of contact for our valued clients, ensuring their needs are met with precision and empathy. We offer comprehensive training, a competitive benefits package, and a clear pathway for career advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve technical issues and product questions with patience and accuracy.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to senior management or technical teams.
- Collaborate with other departments to improve overall service quality.
- Process returns, refunds, and exchanges according to company policy.
- Ensure customer satisfaction scores (CSAT) are consistently met or exceeded.
Qualifications
- High school diploma or equivalent (Associate degree preferred).
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with CRM software.
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving mindset and attention to detail.
- Previous customer service experience is a plus but not required.
- Reliable internet connection and quiet workspace are required.