Job Description
Are you a natural problem solver looking to kickstart your career in the vibrant tech scene of Portland? PDX Support Solutions is seeking enthusiastic, empathetic individuals to join our growing team as Entry-Level Customer Support Specialists. We value attitude over experience and are committed to providing comprehensive training for the right candidates.
In this role, you will be the first point of contact for our valued customers, ensuring they receive top-tier assistance via chat, email, and phone. If you are eager to learn, have a knack for helping others, and want to work in a modern, collaborative environment, we want to hear from you.
Why Join Us?
- Career Growth: We promote from within and offer clear pathways to Senior Support and Management roles.
- Modern Tech Stack: Work with cutting-edge CRM and ticketing systems.
- Community Focused: Be part of a company that values its employees and the Portland community.
Responsibilities
- Respond to Customer Inquiries: Professionally and efficiently address customer questions via phone, email, and live chat to resolve issues and ensure satisfaction.
- Troubleshooting Assistance: Guide customers through basic technical troubleshooting steps and product usage to resolve common issues.
- Documentation: Accurately log customer interactions, feedback, and resolutions into our internal database to maintain high service standards.
- Problem Identification: Identify patterns in customer issues and communicate them to the product team to help improve our offerings.
- Empathy & Patience: Maintain a calm, positive, and empathetic demeanor, especially when handling frustrated or difficult customers.
Qualifications
- No Experience Required: We are looking for recent graduates, career changers, and anyone eager to start a career in support.
- Education: High school diploma or equivalent (Bachelor's degree preferred but not required).
- Communication Skills: Excellent written and verbal communication skills with a clear, professional tone.
- Computer Literacy: Basic proficiency with computers and internet navigation; willingness to learn new software.
- Reliability: Ability to work full-time hours, including weekends or evenings, as required by business needs.
- Problem-Solving: A logical approach to diagnosing issues and finding solutions.