Job Description
Are you passionate about problem-solving and looking for a rewarding career path? Apex Tech Solutions is currently seeking a dedicated Entry-Level Customer Support Specialist to join our Tulsa, OK team. We pride ourselves on delivering exceptional service, and we are looking for individuals who are eager to learn, grow, and make a difference.
In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with efficiency and empathy. Whether it's troubleshooting technical issues or guiding users through our platform, you will be the face of our brand.
Why You Should Apply
- Competitive Pay: Base salary between $38k and $48k depending on experience.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Career Growth: We invest in our employees with ongoing training and clear promotion pathways.
- Modern Culture: Join a diverse team that values collaboration and innovation.
Join us and turn your interpersonal skills into a thriving career. Apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Analyze customer issues to identify the root cause and provide accurate, effective solutions.
- Maintain detailed records of all interactions and transactions in the company CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback on product usability.
- Assist in the creation and maintenance of FAQ documentation and knowledge base articles.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Qualifications
- High school diploma or GED required; Bachelor’s degree preferred.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Basic computer literacy and the ability to learn new software quickly.
- Proven ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Previous customer service experience is a plus but not mandatory for entry-level applicants.
- Must be reliable, punctual, and able to work a full-time schedule.