Job Description
Join Texas Connect Solutions as a Full-Time Call Center Agent and launch your career in customer service excellence! We offer comprehensive paid training, competitive compensation, and a supportive environment where your growth matters. As a key member of our team, you'll resolve customer inquiries with professionalism while developing valuable communication and problem-solving skills. Enjoy flexible scheduling opportunities, health benefits, and career advancement potential in one of Texas' leading customer service hubs.
Why Work With Us?
- Industry-leading paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient in basic computer applications
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)