Job Description
Join Louisville's premier customer service team as a Full-Time Call Center Agent! We're seeking motivated individuals with a passion for helping others. Enjoy comprehensive paid training, competitive pay, and career advancement opportunities in a supportive environment. No prior experience required – we invest in your success!
What We Offer:
- 2-week paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing coaching and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and adaptability
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and customer-first mindset
- Must pass background check and drug screen
- Authorization to work in the US required