Job Description
Join our award-winning call center team as a Full-Time Customer Service Representative! Work remotely from anywhere in Ohio while delivering exceptional support to our diverse client base. We offer competitive pay, comprehensive benefits, and a dynamic virtual environment focused on growth and work-life balance.
As a key member of our Cleveland-based operation, you'll leverage cutting-edge technology to resolve inquiries efficiently. Enjoy flexible scheduling, paid training, and opportunities for advancement within our nationally recognized organization.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with cross-functional teams for complex escalations
- Adhere to compliance protocols and data security standards
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Windows OS and multi-tasking
- Reliable home office setup with high-speed internet
- Ability to work independently in a remote environment
- Flexibility to work evenings/weekends as needed