Job Description
Join our award-winning call center team in vibrant San Antonio, TX! We're seeking dedicated individuals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a modern, supportive environment. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team leads to improve service protocols
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Flexible availability including evenings/weekends
- UST/E-verified work authorization required
- Pass background/drug screening