Job Description
Join our award-winning call center team in Albuquerque! We're seeking motivated individuals to deliver exceptional customer service while building rewarding careers. Our state-of-the-art facility offers competitive pay, comprehensive benefits, and growth opportunities. Immediate openings available for our upcoming hiring event!
Why join us?
- Competitive hourly pay plus performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career development programs
- Modern, supportive work environment
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, adherence)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Microsoft Office suite
- Flexibility to work evenings/weekends as needed
- Positive attitude and team player mentality
- Must pass background check and drug screen