Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're hosting a hiring event for full-time call center positions in Virginia Beach. As a key member of our support team, you'll provide exceptional service to clients while advancing your career in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and ongoing training opportunities.
Why join us?
• Industry-leading starting wages
• Health/dental/vision insurance
• Paid time off & retirement plans
• Career advancement pathways
• Modern, supportive work culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads on process improvements
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Strong communication & conflict resolution skills
- Ability to type 35+ WPM
- Proficiency with CRM software (e.g., Salesforce)
- Flexible schedule availability (evenings/weekends as needed)
- Positive attitude under pressure