Job Description
Join our dynamic team at Global Connect Solutions for an exclusive hiring event dedicated to full-time call center opportunities in Indianapolis! We're seeking passionate customer service professionals to deliver exceptional experiences while representing top-tier brands. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. On-the-spot interviews available! Bring your resume and professional attitude to our downtown venue.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM with high accuracy
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset