Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional digital customer experiences through live chat platforms. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities in our Indianapolis headquarters. No prior experience required – we provide all necessary training!
Responsibilities
- Handle real-time customer inquiries via chat with 95% satisfaction rate
- Resolve technical issues, billing questions, and product concerns
- Maintain accurate documentation of interactions in CRM systems
- Collaborate with technical teams for complex issue escalation
- Adhere to SLA targets and quality assurance standards
- Identify upsell opportunities during support interactions
- Participate in monthly product knowledge workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing accuracy with strong grammar skills
- Experience in customer service or technical support preferred
- Proficiency with CRM software and chat platforms
- Exceptional problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet connection for remote work
- Positive attitude with customer-first mindset