Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional real-time assistance to global clients. Enjoy competitive pay, comprehensive benefits, and career growth in a collaborative Silicon Valley environment. Perfect opportunity for detail-oriented problem-solvers passionate about digital customer service.
Responsibilities
- Resolve complex customer inquiries via live chat with 95%+ satisfaction rate
- Maintain product knowledge across SaaS platforms and hardware devices
- Collaborate with engineering teams to escalate technical issues
- Document interactions in CRM systems with 100% accuracy
- Proactively identify upsell opportunities for premium services
- Participate in weekly training on new product features
- Monitor chat queues during peak business hours (8AM-5PM PST)
Qualifications
- 2+ years customer support experience with digital channels
- Minimum 60 WPM typing speed with 99% accuracy
- Proficiency in Zendesk/Intercom and CRM platforms
- Fluency in English (written/spoken), bilingual Spanish a plus
- Associate degree in IT, Business, or related field
- Ability to multitask across 5+ concurrent chats
- Experience with remote support tools like TeamViewer