Job Description
Join Atlanta's premier customer service team with comprehensive paid training and competitive benefits! Global Connect Solutions is seeking motivated individuals to deliver exceptional support experiences. Enjoy a structured career path with growth opportunities, health insurance, and a collaborative work environment. No prior experience required – we invest in your success through our industry-leading training program.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts (including weekends)
- Passion for customer advocacy and relationship-building
- Reliable transportation to downtown Atlanta location
- Basic computer proficiency with typing speed of 35+ WPM