Job Description
Join our award-winning call center team in Jacksonville, FL! We're seeking passionate customer service professionals for immediate full-time positions with comprehensive benefits and career growth opportunities. Our modern downtown facility offers a supportive environment where your skills will make a real impact. Apply today and start your career tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Maintain accurate call records and documentation in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to optimize customer experiences
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (including evenings/weekends)
- Passion for helping others and exceeding expectations