Job Description
Join our award-winning customer service team with immediate openings in Indianapolis! We're seeking motivated individuals to deliver exceptional support experiences while launching your career in a dynamic environment.
What we offer:
- Competitive hourly pay with performance bonuses
- Comprehensive paid training (no experience needed!)
- Flexible scheduling options
- Modern downtown workspace with free parking
- Pathway to permanent roles
Start earning immediately while building transferable skills in communication, problem-solving, and technology. Our supportive culture values growth and recognizes achievements!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (handle time, quality scores)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to resolve complex issues
- Participate in ongoing coaching sessions
- Adhere to compliance protocols (HIPAA, PCI)
Qualifications
- High school diploma or equivalent required
- Clear communication skills with neutral accent
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced settings
- Customer service mindset with patience and empathy
- Flexible availability (including weekends/evenings)
- Reliable transportation to downtown location