Job Description
Join our elite customer service team in Washington DC with immediate openings! DC Connect Solutions is seeking dynamic Call Center Representatives to deliver exceptional client experiences. We offer comprehensive training, flexible scheduling, and a supportive team environment. If you're a motivated communicator ready to launch your career, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge base
- Document interactions accurately in Salesforce and internal systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team leads to improve service processes
- Participate in ongoing training and product knowledge sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Excellent verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset