Job Description
Join our dynamic team as an immediate-start Chat Support Specialist in Austin! Austin Tech Solutions is seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This remote-friendly contract role offers competitive pay, flexible scheduling, and rapid onboarding for qualified candidates.
What We Offer:
- Immediate start opportunity
- Competitive hourly pay ($18-$25)
- Remote work flexibility
- Comprehensive training
- Performance-based incentives
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues, billing questions, and product inquiries
- Maintain detailed case notes in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Meet 95% customer satisfaction score target
- Document bugs and feature requests for product team
- Adhere to company SLAs and communication protocols
Qualifications
- 1+ years customer service or chat support experience
- Typing speed: 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Exceptional written communication skills
- Ability to multitask across 3+ chat windows
- Strong problem-solving and conflict resolution abilities
- Available to start within 3-5 days of offer