Job Description
Join our dynamic team as an entry-level Customer Service Representative and launch your career in customer support! We're seeking motivated individuals to deliver exceptional service experiences for our clients. This immediate-start opportunity offers comprehensive training and growth potential in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer concerns with empathy and efficiency while meeting SLAs
- Document interactions accurately in CRM systems and maintain case records
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments