Job Description
Join ConnectCare Solutions for an immediate start as a Customer Service Representative in vibrant Boston! Enjoy weekly pay while delivering exceptional support to our diverse client base. We're seeking energetic professionals to join our dynamic team and make a real impact. With competitive compensation, flexible scheduling, and comprehensive training, this is your opportunity to launch a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Proactively identify upsell opportunities for premium services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Typing speed of 35+ WPM
- Background check and drug screen required