Job Description
Join Raleigh Connect Solutions as a Customer Service Representative and start your career immediately! We're seeking dynamic individuals to deliver exceptional customer experiences in our fast-paced Raleigh-based contact center. This role offers a unique opportunity to build foundational skills while supporting our diverse client portfolio. If you're passionate about problem-solving and thrive in collaborative environments, apply today to begin your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM tools and knowledge base
- Document interactions and maintain accurate case records
- Collaborate with team members to escalate complex matters
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing product and process training
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in high-volume environments
- Positive attitude with conflict resolution aptitude
- Reliable transportation for on-site shifts
- Immediate availability for daytime/weekend scheduling