Job Description
Join ClientFirst Solutions immediately as a Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver outstanding support experiences for our diverse client base. This full-time role offers rapid onboarding, competitive compensation, and a collaborative environment where your growth is prioritized.
As a key member of our support team, you'll handle customer inquiries, resolve issues efficiently, and contribute to our mission of building lasting client relationships. We provide comprehensive training and a supportive culture that values your professional development.
Don't wait—seize this immediate opportunity to make a meaningful impact while advancing your career in one of North Carolina's most dynamic cities!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and problem-solving frameworks
- Process orders, returns, and transactions while maintaining accurate documentation
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Identify opportunities to improve customer experiences and suggest process enhancements
- Meet performance metrics including response times, resolution rates, and satisfaction scores
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving skills and ability to remain calm under pressure
- Availability to work full-time hours including occasional weekends
- US work authorization and ability to pass background check