Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist! We're seeking empathetic communicators to deliver real-time support via chat for our tech clients. This remote-friendly position offers immediate start, flexible scheduling, and comprehensive training. Perfect for students, parents, or professionals seeking work-life balance. No weekends or holidays required!
Responsibilities
- Provide real-time chat support for high-volume B2B tech clients
- Resolve customer inquiries within 90-second response time
- Document interactions using Zendesk and Salesforce CRM systems
- Escalate complex issues to Tier 2 support with detailed context
- Maintain 95% customer satisfaction through personalized solutions
- Participate in weekly product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce)
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Available 20-25 hours/week (evenings/weekends required)
- Authorized to work in the US