Job Description
Join our award-winning call center team in Fresno, CA! We're urgently seeking Weekend Shift Representatives to deliver exceptional customer experiences while earning competitive hourly pay. No weekends off? No problem - we offer consistent Saturday/Sunday schedules with weekday flexibility. Enjoy free parking, performance bonuses, and a vibrant team culture where your contributions matter. Start immediately with paid training and rapid advancement opportunities. Transform your communication skills into a rewarding career path today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Meet/exceed KPIs: First Call Resolution, CSAT, and Handle Time
- Collaborate with cross-functional teams for complex issue resolution
- Maintain compliance with FCC regulations and company protocols
- Participate in ongoing coaching and skill development sessions
Qualifications
- High school diploma or equivalent (college degree a plus)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to work flexible weekends (Sat/Sun) + 1 weekday evening
- Proficient with Windows OS and basic typing (35+ WPM)
- Resilient under pressure with strong problem-solving abilities
- Positive attitude and willingness to learn new technologies