Job Description
Are you a tech-savvy problem solver looking for the perfect work-life balance?
We are currently seeking a dynamic IT Support Specialist to join our growing team in Austin, TX. We are a forward-thinking technology firm that values innovation and employee satisfaction. We are proud to offer a competitive benefits package that includes daily pay options and the flexibility to work Saturday and Sunday shifts when you need them.
In this role, you will be the front-line defender for our internal systems, ensuring our employees have the tools they need to succeed. Whether you are troubleshooting hardware issues, configuring software, or managing network access, you will play a critical role in our operational success.
Why Join Us?
- Daily Pay Access: Get paid when you work, not when the bi-weekly cycle ends.
- Flexible Schedule: Choose your shifts, including reliable weekend opportunities.
- Growth Opportunities: Clear career progression paths within the IT department.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to internal employees via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage and maintain the inventory of IT assets, including logging and tracking equipment.
- Assist with the implementation of new software deployments and security patches.
- Respond to help desk tickets in a timely manner and escalate complex issues to senior engineers.
- Support weekend on-call rotation to ensure business continuity during non-standard hours.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- Minimum of 2 years of professional experience in IT Support or Help Desk roles.
- Familiarity with Windows 10/11, Microsoft Office Suite, and troubleshooting network connectivity.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Ability to work weekends (Saturday/Sunday) as part of the shift rotation.
- CompTIA A+ or Network+ certification is a plus.