Job Description
Are you looking for a flexible way to earn extra cash on the weekends?
TechSolutions is currently hiring a Part-Time Weekend Tech Support Associate to join our growing team in Fort Worth. We offer a competitive hourly rate, a supportive work environment, and the flexibility you need to balance your lifestyle.
As a Weekend Associate, you will play a crucial role in helping our clients resolve technical issues efficiently while enjoying a dynamic work culture.
Why Join Us?
- Flexible weekend schedule (Saturday & Sunday).
- Competitive pay: $18 - $25/hour.
- On-the-job training provided.
- Great opportunity for students or those seeking side income.
Responsibilities
- Customer Assistance: Provide top-tier technical support to customers via phone, email, and live chat.
- Troubleshooting: Diagnose and resolve common software and hardware issues for end-users.
- Documentation: Accurately log all support tickets and interactions in our internal CRM system.
- Communication: Clearly explain technical concepts to non-technical customers in a friendly, professional manner.
- Team Collaboration: Work closely with the on-site team to improve support processes and customer satisfaction scores.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday).
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service or technical support experience is a plus but not mandatory.
- Skills: Basic computer literacy, strong problem-solving abilities, and attention to detail.
- Soft Skills: Excellent verbal communication skills and a patient, friendly demeanor.