Job Description
Are you a tech-savvy problem solver looking for a role that offers immediate impact?
We are seeking a dedicated Weekend Technical Support Specialist to join our high-performing team in Jacksonville, Florida. This is a full-time position designed for professionals who thrive in fast-paced environments and want to start immediately. You will be the first line of defense for our clients, ensuring seamless IT operations during peak weekend hours.
Why Join Us?
- Immediate Start: Onboard and begin contributing this weekend.
- Full-Time Stability: Consistent hours with competitive benefits.
- Modern Environment: Work with cutting-edge tools and supportive leadership.
Responsibilities
- Provide high-quality technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Document all interactions and solutions in our CRM system for future reference.
- Collaborate with the core team to identify recurring technical issues and implement preventative measures.
- Ensure a positive customer experience by maintaining a professional and patient demeanor under pressure.
Qualifications
- 1+ years of experience in technical support, IT helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and common office software (Microsoft Office suite).
- Excellent verbal and written communication skills.
- Ability to work rotating weekend shifts (Saturday & Sunday) and holidays as required.
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Problem-solving mindset with the ability to think on your feet.