Job Description
Are you ready for an immediate start? Apex Systems is seeking a dedicated Weekend IT Support Specialist to join our growing team in Indianapolis. This is a fantastic opportunity for IT professionals looking to work weekends while securing a stable, full-time career path with top-tier benefits.
In this role, you will be the first line of defense for our internal and external clients, ensuring business continuity during critical weekend operations. You will leverage your technical expertise to resolve hardware, software, and network issues efficiently, providing a seamless user experience.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Weekend Flexibility: Enjoy your weekdays free with our rotating weekend shifts.
- Competitive Pay: Competitive salary with performance bonuses.
Responsibilities
- Provide tier 2 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and resolve helpdesk tickets within established Service Level Agreements (SLAs).
- Perform routine server maintenance and system backups during off-peak hours.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document all technical issues, resolutions, and procedures in the IT ticketing system.
- Collaborate with the team lead to identify trends in recurring weekend issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-2 years of experience in IT Helpdesk or Technical Support roles.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Familiarity with Active Directory, VPN, and basic network troubleshooting.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Reliable transportation and availability to work rotating weekends (Saturday/Sunday).