Job Description
Urgent Hiring: Weekend IT Support Specialist – Join a top-tier team in Indianapolis, IN!
Apex Systems is currently seeking a dedicated and tech-savvy individual to join our weekend support crew. We are looking for professionals who value flexibility and want to work weekends while earning a competitive salary. If you have a passion for technology and a desire to help others, this is the perfect opportunity for you.
As a Weekend IT Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations during our critical off-peak hours. This role offers a dynamic environment where no two days are the same, and your technical expertise will directly impact our service delivery.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets with a focus on speed and accuracy.
- Assist in the deployment and configuration of new workstations and peripherals.
- Monitor system performance and proactively identify potential issues before they impact users.
- Document all technical interactions and resolutions in our CRM database.
- Collaborate with the on-site team to ensure 24/7 operational continuity.
- Conduct basic training sessions for new equipment and software updates.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Information Technology is preferred.
- Proven experience in IT support, help desk, or a related technical field.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and common troubleshooting protocols.
- Ability to work weekends (Saturday and Sunday) consistently.
- Excellent communication skills with a customer-first mindset.
- Strong problem-solving skills and the ability to work independently with minimal supervision.