Job Description
Join our award-winning remote team as a Night Shift Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences from home. Enjoy flexible scheduling, comprehensive training, and a supportive virtual environment while serving diverse clients across tech, e-commerce, and SaaS industries. This full-time role offers competitive compensation, health benefits, and career growth opportunities in the heart of Seattle's thriving tech scene.
Why GlobalConnect?
• Industry-leading onboarding program
• 24/7 IT support for remote staff
• Monthly performance bonuses
• Access to exclusive professional development resources
Responsibilities
- Provide real-time chat support to resolve technical inquiries and account issues
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, resolution time, first-contact resolution)
- Participate in continuous training on new products and support protocols
- Contribute to knowledge base documentation and process improvements
- Monitor chat queues during assigned night shift hours (10 PM - 6 AM PST)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional written communication skills with polished grammar
- Proficiency with CRM platforms (Zendesk, Salesforce) and chat tools
- Ability to troubleshoot technical issues via remote assistance
- Self-motivated with strong time management in remote settings
- Reliable high-speed internet and quiet home workspace
- Availability to work full-time night shift schedule (Sun-Thu 10 PM-6 AM PST)