Job Description
Join our award-winning customer service team at CityConnect Solutions! We're hosting an exclusive hiring event for Local Customer Service Representatives in Portland, OR. Enjoy the flexibility of daily pay while delivering exceptional support to our community. This is your chance to launch a rewarding career with competitive benefits and growth opportunities. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed daily performance metrics (CSAT, FCR, AHT)
- Participate in continuous training on product updates
- Proactively identify opportunities to improve customer experience
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent required
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable internet and quiet home workspace
- Available to work flexible shifts including weekends